Reedroux
Reedroux
Effective Date: October 5, 2026
This Refund Policy explains when refunds may be requested for Reedroux-Bot Premium purchases and renewals.
By purchasing Reedroux-Bot Premium, you acknowledge and agree to the conditions described in this Refund Policy.
Reedroux-Bot is a service owned and operated by Reedroux Platforms (LLC).
Reedroux Platforms (LLC)
730 Harrison Street
San Francisco, CA 94107
United States
Reedroux-Bot Support:
contact@reedroux-bot.xyz
General Reedroux Support:
support@reedroux.com
Refunds for Reedroux-Bot Premium are available strictly within 48 hours of the original purchase or renewal.
To be eligible for a refund, you must have encountered a major issue with a core Reedroux-Bot Premium feature that our support team was unable to resolve after reasonable troubleshooting efforts.
A refund request does not automatically guarantee that a refund will be approved. Each request may be reviewed individually to determine whether the requirements of this Refund Policy have been met.
To submit a refund request, please contact Reedroux-Bot through our official Support Server and open a billing or support ticket.
Alternatively, you may contact us directly by email:
Please include the following information in your refund request:
Please do not send passwords, complete payment card numbers, login credentials, authentication tokens, or other unnecessary sensitive information.
Refunds will generally not be granted under the following circumstances:
You changed your mind, no longer want Reedroux-Bot Premium, or no longer use Reedroux-Bot Premium after purchasing or renewing it.
Temporary service interruptions, degraded performance, or temporary unavailability caused by scheduled maintenance, emergency maintenance, Discord API outages, Discord infrastructure problems, Lavalink disruptions, network incidents, hosting provider incidents, or third-party audio provider changes generally do not qualify for a refund.
The refund request is submitted more than 48 hours after the relevant purchase or renewal.
Your Discord account, Discord server, Reedroux-Bot account, or access to Reedroux-Bot has been suspended, restricted, or blacklisted because of violations of our Terms of Service, abuse of the Service, fraudulent activity, or violations of Discord's applicable terms or policies.
Premium was activated for the wrong Discord server or account because incorrect information was provided or the wrong server was selected by the purchaser.
Refunds will generally not be provided because your Discord account or server was deleted, disabled, suspended, transferred, terminated, or otherwise became unavailable for reasons outside Reedroux-Bot's reasonable control.
In the event that Reedroux-Bot permanently ceases operations or a particular feature or service is discontinued in the future, this does not automatically create an entitlement to a refund, except where a refund or other remedy is required by applicable law.
Approved refunds are generally processed within 5–10 business days.
Where possible, the refund will be issued through the original payment method or payment platform used for the transaction.
Actual processing times may vary depending on the payment provider, bank, card issuer, or other financial institution involved in the transaction.
Reedroux-Bot and Reedroux Platforms cannot guarantee the exact date on which a refunded payment will appear in your account after the refund has been submitted to the relevant payment provider.
Once a refund is issued, all Reedroux-Bot Premium features and perks associated with the refunded purchase may be immediately deactivated.
This may include, but is not limited to:
If you believe that you were charged incorrectly, we encourage you to contact Reedroux-Bot Support before initiating a payment dispute or chargeback.
This allows our support team to investigate the transaction and, where appropriate, resolve the issue directly.
If a payment associated with Reedroux-Bot Premium is reversed, refunded, disputed, or charged back, Premium access associated with that transaction may be suspended or removed.
Fraudulent or abusive payment disputes may result in restrictions on future purchases or access to paid Reedroux-Bot services where permitted by applicable law.
Nothing in this Refund Policy is intended to exclude, restrict, or limit mandatory consumer rights that cannot legally be excluded or waived.
Depending on your country or region, applicable consumer protection laws may provide additional rights regarding digital content, digital services, defective services, cancellations, or refunds.
If mandatory applicable law provides rights that conflict with a provision of this Refund Policy, the applicable mandatory legal requirements will prevail.
For any questions, concerns, or inquiries regarding refunds, Reedroux-Bot Premium, or payments, please contact us through our official Reedroux-Bot Support Server or by email.
Reedroux-Bot Support:
contact@reedroux-bot.xyz
General Reedroux Support:
support@reedroux.com
We may update this Refund Policy from time to time to reflect changes to Reedroux-Bot Premium, our payment systems, business practices, technical infrastructure, or applicable legal requirements.
Any revisions will be reflected on this page and the effective date displayed at the top of this Refund Policy may be updated.
Continued use of Reedroux-Bot Premium after an updated Refund Policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.
We recommend reviewing this Refund Policy periodically for changes.
If you have questions about this Refund Policy or believe you are eligible for a refund, please contact Reedroux-Bot Support.